+ - RETURN PROCESS
Returns at Sandra Vieira are always free and the return period is 30 days from the date of confirmation of shipment.
The garments must be in perfect condition (not used, not washed, with their internal and external labels, without repairs and with the respective purchase receipt). The purchase document is essential in case of order with a gift ticket so that the refund is not processed in the same payment method used for the purchase.
Returns will always take place in the same market where the purchase was made. Respecting the aforementioned conditions, you can return in one of our stores, requesting a home collection from your account or in a postal agency requesting the label from your account on our website.
Sandra Vieira reserves the right to refuse returns outside the time limit, in case the garments are not in the same conditions in which they were sent and / or do not comply with our return conditions. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods.
In case you want to return items from several orders (or more than one order), it is essential that you request collection for each one and according to the number of boxes you want to return. Sandra Vieira is not responsible in case of returns of items purchased in different orders and / or returned with the request for collection of a different order.
+ - RETURN IN STORE
In general, if you need to return an online order, we recommend that you do it quickly and easily by going to one of our stores in the same purchase market.
Once in the store, the person responsible will make the return and give you a confirmation document of the same. We recommend that you save this document. At the end of the return you will also receive a return confirmation email.
The ticket is essential for any exchange or return.
+ - RETURN FROM HOME
If you prefer to return from home, you must request a collection by calling customer service.
It is not necessary to include the ticket of the order marking the garments that you want to return, it is enough to select the garments from “My account”, when you request the “Return to home” (except in case of orders with gift ticket. In this case you must include the printed ticket). After this step, you will need to prepare the items in the original box of the order.
After verifying all the data, we will send a carrier to pick up the package. At the time of collection, our carrier will identify your order with a label to make it easier for us to track your return.
IMPORTANT:In case you want to return items from several orders (or more than one order), it is essential that you request collection for each one and according to the number of boxes you want to return. Sandra Vieira is not responsible in case of returns of items purchased in different orders and / or returned with the request for collection of a different order. If you decide to return your order by any means other than one of those indicated by us, we consider that it is your responsibility and you must assume the direct cost of returning the goods and, together with the products, you must include a printed copy of the electronic ticket that you will have received attached to the Shipping Confirmation.
+ - CHANGES
It is possible to exchange an item purchased on our website only in one of our stores, within 30 days from the date of confirmation of shipment, in the same purchase market. The change will be possible as long as it is a change of the same item (same reference), by color and / or size, that it is in perfect condition, that the price has not changed and that the store has availability.
+ - DEFECTIVE OR TARGETED PRODUCT
If, exceptionally, you have received a defective or tarnished item, the quickest solution is to go to one of our stores in the same market.
Once in the store, a responsible person will check the condition of the garment. In the event that the defect is confirmed and the store has availability, we will proceed to exchange or return the item according to your preference and store stock.
If you do not have a store nearby, we invite you to contact our Customer Service department.